Non-Refundable Policy for Contact Lens Purchases
Thank you for choosing Vavalens. This policy outlines our terms regarding non-refundable contact lens purchases. Please review this policy carefully before making a purchase.
Non-Refundable Contact Lenses
- Health and Safety: Contact lenses are medical devices that must adhere to strict hygiene and health regulations. Due to these regulations and concerns about customer safety, all contact lens purchases are non-refundable
- Prescription Accuracy: It is your responsibility to provide accurate prescription details when ordering contact lenses. We recommend consulting with your eye care professional to ensure your prescription is current and accurate.
- Fitting and Comfort: We understand that individual comfort with contact lenses may vary. However, once the lenses are opened or used, they cannot be returned or refunded due to health and safety reasons.
What to do if you get a damaged product?
Please contact us through our WhatsApp .