Delivery Policy
1. Shipping Information:
Welcome to our Contact Lens Website's Delivery Policy. We are committed to ensuring a seamless delivery experience for your contact lens orders. Here's everything you need to know:
2. Shipping Charges:
- Local Delivery within West Malaysia: RM 8 per order.
- Local Delivery to East Malaysia: RM 12 per order.
- Free Shipping to East Malaysia: Enjoy free shipping when you purchase 2 or more products and have them delivered to East Malaysia.
Please note that these charges are subject to change based on any future revisions in shipping rates.
3. Free Shipping Eligibility:
Customers in East Malaysia can take advantage of our free shipping offer when they purchase 2 or more products in a single order. This is our way of showing appreciation for your continued support.
4. Same Day Delivery:
For those who require swift delivery within Klang Valley, we offer a same-day delivery option. To avail of this service, please contact us through Whatsapp. Our team will provide you with the necessary assistance and coordinate your same-day delivery request.
5. Delivery Timeframes:
Our team is dedicated to getting your order to you as promptly as possible. The estimated delivery timeframes are as follows:
- West Malaysia: 2-3 business days
- East Malaysia: 4-5 business days
Please note that these timeframes are approximate and might be affected by factors beyond our control.
6. Order Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this information to monitor the progress of your delivery.
7. Contact Us:
If you have any questions, special requests, or concerns about your delivery, please feel free to reach out to us via Whatsapp. Our customer service team is here to assist you.